Booking, cancellation and conduct

Booking

Classes, appointments and events are booked online in advance and paid for at the time of booking. There are two things that work differently.

The weekly meditation class at Barnham Broom Village Hall is the one you can come to without booking. Cash on the night is always welcome, so you are able to come along and see how it feels before taking a block. Every other class has a limited number of places, and booking is the only way to be sure of one.

A treatment is normally paid for when you book it, and can be paid for in person on the day if we have arranged that beforehand.

Cancellation: classes

This covers the group yoga classes, the meditation classes and workshops, and the Women's Circle.

The weekly meditation class at Barnham Broom Village Hall is not booked, so none of this applies to it. Come when you can.

Cancellation by you

A class is not refundable once it is booked. What you can do instead is move it, and how far you can move it depends on whether you booked the class on its own or as part of a block of six.

A class booked on its own

If you let me know more than 24 hours before it starts, you can move it to another class of the same value, whenever suits you, as long as there is a space. Inside 24 hours a single class cannot be moved or caught up.

A class in a block of six

More than 24 hours before, you can move it to the same class another week, or to a different class of the same value, at any of our venues. It needs to stay inside the eight weeks your block runs for, which means that if you booked six weeks running you have up to two weeks after your last class to take it.

Inside 24 hours, the class is not lost either. You can move it to another class of the same value, and that one needs to be before the last class of your block.

Both depend on there being a space in the class you move to.

Cancellation by Blossom Yoga

If Ania cancels a class, you will be offered a full refund or a place in another class, at no additional cost.

Cancellation: one-to-one appointments

This covers treatments and one-to-one yoga, both of which are time set aside for you alone.

Cancellation by you

You may cancel up to 48 hours before the scheduled start time for a full refund. Cancellations made within 48 hours of the appointment will not be refunded.

Rescheduling by you

You may reschedule a one-to-one appointment up to 48 hours before the scheduled start time, and there is no charge to move it to another available time. Within 48 hours of your appointment, please contact Ania directly to change it, which we can usually help with in exceptional circumstances such as illness.

Cancellation by Blossom Yoga

If Ania cancels an appointment, you will be offered a full refund or the option to reschedule at no additional cost.

Cancellation: retreats and day events

Retreats and day events involve significant preparation and advance venue commitment. The following terms apply.

Booking

Full payment is required at the time of booking to secure your place. A retreat is arranged a long way ahead: the venue is held, the catering is confirmed and the materials are ordered well before the day itself. So how much can come back to you if you cancel depends on how much of that has already been committed, which is what the three periods below describe. A refund is not your only option, though, and the two alternatives are set out underneath them.

Cancellation by you

• 60 days or more before: you are entitled to a refund of the amount you paid, less an administration fee of 10%. That fee covers the costs that fall due as soon as a place is arranged, such as the venue and the catering.
• 30 to 59 days before: you are entitled to a refund of 50% of the amount you paid. By this point the venue hire, the food and the materials are largely committed, which is what the other half covers.
• Fewer than 30 days before: no refund can be issued, because by then it has all been paid for.

There are two other things you can do instead, and both are worth knowing about before you ask for a refund.

• Move to a future retreat. If you would rather come another time than have your money back, you can move the full amount you paid onto a future retreat, with nothing deducted. That can be done once, and up to 30 days before the day.
• Pass your place to somebody else. Between 30 and 59 days before, this is yours to do instead of taking the 50%. Nearer than that, talk to Ania: if something serious has happened and you genuinely cannot come, she may still be able to let somebody take your place up to 10 days before. Anyone stepping in that late should know that the kitchen may not be able to meet particular dietary needs at such short notice.

Please tell Ania as soon as you know, whichever of these applies. If you are passing your place to somebody else, tell her straight away, so that the transfer can be made and the new name registered in time. Anybody who has not been registered will not be able to join us on the day.

Cancellation by Blossom Yoga

If a retreat or day event is cancelled by Blossom Yoga for any reason, you will receive a full refund of everything you have paid, with no administration fee deducted, or the option to move your booking to a future event.

UK consumer rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, bookings for leisure activities scheduled on specific dates are not subject to the standard 14-day cooling-off period. The cancellation terms above apply from the point of booking confirmation.

Conduct: yoga classes

Blossom Yoga classes are welcoming and inclusive. To keep them that way for everyone:

• Please arrive on time. Once a class has begun, late arrivals may not be admitted.
• Respect the personal space of others and help maintain a quiet environment during practice.
• Show consideration towards fellow participants and the teacher throughout.
• Disruptive or inappropriate behaviour will result in immediate removal from the class without refund. Future attendance may be declined at Ania’s discretion.

Conduct: treatments

Before your appointment

Before a treatment, Ania will send you a private link to a short set of health questions, so the session can be planned safely around you. Filling it in before you arrive means your appointment is all treatment. If you would rather not, that is completely fine, and Ania will go through the same questions with you in person instead.

Timing

Your booked appointment time includes any time needed to settle in and dress afterwards. If you arrive late, the treatment will be shortened accordingly so that the schedule for other clients is not affected.

Professional standards

Treatments are for adults. When you book one you are asked to confirm that you are 18 or over. All treatments are carried out by a fully qualified, insured therapist, and you are always modestly covered during treatment.

Any inappropriate behaviour, including sexual references or misconduct of any kind, will result in the immediate termination of the session without refund. Future bookings will not be accepted.

Questions

If you have a question about any of these policies, please get in touch before booking.

Ania Chard, Blossom Yoga
info@blossom.yoga
01603 857337